Privacy Policy

ChartEdge AI ("we", "us", or "our") operates the chartedge.app website and service (the "Service"). This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information. By using the Service, you agree to the practices described in this policy. The Service is a general-audience service and is not directed to children under 13.

We collect the following categories of information when you use the Service:

• Account information. When you register, we collect your name and email address so we can create and manage your account.
• Uploaded chart images. Images you upload to the Service for analysis are stored and processed to provide the chart analysis feature.
• Saved analyses, journal entries, and tool inputs. The AI-generated trade plans, position sizing calculations, and any notes you save within the Service are stored and associated with your account.
• Device and usage data. We collect basic log data such as IP addresses, browser type, pages visited, and timestamps. This information is used for security, abuse prevention, and to keep the Service running reliably.

We use the information we collect to:

• Create and manage your account.
• Provide the chart analysis feature.
• Store your analyses, uploaded charts, and journal entries so you can access them later.
• Send authentication and account-related emails (e.g., email confirmation, password reset).
• Secure the Service and detect or prevent abuse and fraud.
• Respond to support requests and communicate with you about the Service.
• Review partner program applications (name, email, channel link and message you send) and reply to them.
• Pay approved partners their commissions. Payout details (identity and bank account) are collected and held by Stripe through Stripe Connect; we only keep the Stripe account ID and payout records.

We do not sell your personal information to third parties.

We use third-party service providers for hosting, storage, authentication, email delivery, analytics, security, and AI-assisted features. These providers process data on our behalf and only to the extent necessary to deliver the Service. We do not authorize them to use your information for their own independent purposes.

In particular, chart images you upload are processed by an AI service provider to generate analysis results. By using the Service, you acknowledge that uploaded image data is transmitted to and processed by that provider as part of the analysis feature.

The Service is designed for trading chart images only. When uploading images, please follow these guidelines:

• Only upload chart screenshots that are relevant to the trading analysis feature.
• Do not upload images containing personal, medical, identity, or other sensitive information unrelated to chart analysis.
• We reserve the right to reject or remove uploads that appear to contain content unrelated to trading charts or that violate our Terms of Service.

Uploaded chart images and analysis history are stored while your account remains active. You can delete your account at any time from the Settings page inside the app. Deletion removes your chart images, analyses, journal entries, and account credentials. A limited set of billing, transaction, and account records may be retained after deletion for as long as reasonably necessary for fraud prevention, dispute resolution, tax compliance, or other legal obligations. If you need additional assistance, contact us at support@chartedge.app.

We do not sell your personal information. We may share information in limited circumstances:

• Service providers. We share data with third-party service providers that are necessary to operate the Service, under appropriate data processing arrangements.
• Legal compliance. We may disclose information if required by law, regulation, or valid legal process, or to protect the rights, property, or safety of ChartEdge AI, our users, or the public.
• Business transfer. If ChartEdge AI is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction. We will notify affected users before their information is transferred and becomes subject to a different privacy policy.

We keep cookies to the minimum the Service needs. We do not use advertising or cross-site tracking cookies, so we do not show a cookie banner.

• Sign-in cookies (necessary). Set by our authentication provider to keep you logged in. The Service cannot work without them.
• Referral cookie (only via partner links). If you arrive through a partner's referral link, a cookie named ce_ref remembers that partner for up to 30 days so they can be credited. It is not set for other visitors.
• Cookie-free visit counts. We count page views per day by page and by the type of site that sent the visit (for example a search engine or a social network), and for the first page of a visit, by country and browser language (from the country your connection comes from and the language your browser asks for). These counts are anonymous and contain no IP address or identifier. When you sign up, we save the first page of that visit and where it came from with your account, and you can optionally tell us how you heard about us. When you open the payment page, we save the country your connection comes from (two letters, no IP address) with that step, to see in which countries payments fail. If you come back from the payment page without paying and tap an answer to "What stopped you?", we add one to an anonymous daily count for that answer, with nothing that identifies you. We skip this when your browser sends Global Privacy Control or Do Not Track.
• Free demo without an account. If you try the demo on our home page, your image is sent to our AI provider for the reading and is not stored by us. To limit abuse we keep a daily count under a one-way code derived from your IP address and the date; the IP address itself is not stored, and the code is deleted after that day. A copy of the image stays only in your own browser (local storage) for up to 48 hours so you can get the full plan after signing up.
• Position size calculator. The calculator under your reports remembers the account size and risk percent you typed in your own browser (local storage) so you do not type them again. They are not sent to us; clearing your browser data removes them.
• Vercel Analytics. Our host provides aggregate, cookie-free performance and traffic statistics.

You can block or delete cookies in your browser settings, but you will then need to sign in again.

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, disclosure, or loss. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. For material changes, we will notify you by email or by displaying a prominent notice on the Service. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at: support@chartedge.app